Refund Policy

Last updated: 1 August 2025

Overview

System Maplefield Co., Ltd. provides in-person and remote ledger maintenance sessions. This policy explains refunds, cancellations, and rescheduling.

Full refund eligibility

You may receive a full refund if you cancel at least seventy-two hours before your scheduled session start time. Contact hello@system-maplefield.click with your booking reference.

Partial refunds

• Cancellation within seventy-two hours: 50% refund or full credit toward rescheduling within ninety days
• No-show without notice: No refund; one complimentary reschedule may be offered at our discretion
• Workshop cancellation by us: Full refund or transfer to the next available date

Non-refundable items

• Ledger volumes and index-card materials once prepared with your name and volume number
• Rush scheduling fees
• Sessions where reconciliation work has begun and a signed sheet has been issued

Refund process

Approved refunds are processed within fourteen business days to the original payment method. Bank transfers within Korea typically settle in three to five business days after processing.

Rescheduling

Sessions may be rescheduled once without fee if requested at least forty-eight hours in advance. Retainer packages allow rescheduling within twelve months of purchase.

Deposits

Workshop registrations require full payment at booking. Private sessions are paid at completion unless a retainer package was purchased in advance.

Cancellation by System Maplefield

If we cancel due to staff illness or office closure, you receive a full refund or priority rescheduling at no charge.

Contact for refunds

Email hello@system-maplefield.click or call +82 2 0000 1920 during business hours (Monday–Friday, 10:00–18:00 KST).

Office 6, 59 Placeholder-ro, Jongno-gu, Seoul 00000